Contact

Frequently Asked Questions (FAQs)

Q: How long does shipping take?

A: Orders are processed within 1–2 business days. Standard shipping typically takes 7–12 business days depending on your location.

Q: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Q: What is your return policy?

A: We offer returns and exchanges according to our Return Policy. Please review our Return Policy page for detailed steps on how to initiate a return.

Q: What payment methods do you accept?

A: We accept major credit cards, debit cards, and other secure payment methods supported by Shopify.

Q: How do I contact customer support?

A: You can reach our customer support team anytime by emailing us at admin@elgetus.com. We strive to respond within 24 to 48 business hours.